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Showing posts from February, 2023

So Close, But So Far Away: Bridging the Communication Gap With GenZ in the 21st Century Workforce

One of my favorite parts of academic life is “spreading the gospel” of good business and communications practices beyond the classroom. I recently got to spend some quality time with a group of managers from a regional manufacturing facility. While being some of the most fun and friendly people I’ve ever worked with, they pulled no punches when it came to their biggest workplace challenge: Communications. They described scenarios in which the newest hires, primarily Gen-Z-ers, would avoid interpersonal communications at any cost. This lack of ability or willingness to speak up had produced situations where employees would stand at a malfunctioning machine and say nothing. Production had literally come to a halt multiple times because young employees simply would not let someone know there was a problem. On a daily basis, I face Gen-Z in the safe confines of a college classroom, but such a phenomenon was something I had never considered. I had (naively) assumed that a strong organiz